Refund policy

Thank you for choosing our unique and carefully crafted items! We want you to have a satisfying shopping experience with us. Please take a moment to review our return policy:

1. Returns and Exchanges

• Unfortunately, we do not accept returns or exchanges at this time.
• All of our items are made to order, ensuring their uniqueness and quality.
• We recommend reviewing your order carefully before completing it to avoid any issues.

2. Chargebacks

• In the event of a chargeback, the customer will be blocked from placing future orders.
• We kindly ask that you contact us directly if you encounter any problems with your purchase. We are here to assist you.

3. Shipping Times

• We aim to ship out orders within 3 business days of your purchase.
• Please note that since our items are made to order, they may require additional time for production.
• We appreciate your patience and understanding in this regard.

4. Contact Us

• If you have any concerns, questions, or encounter issues with your order, please do not hesitate to get in touch with us via email at killbearshop@gmail.com.
• Our dedicated team is committed to addressing any inquiries promptly and ensuring your satisfaction.